FREQUENTLY ASKED QUESTIONS

French House

Creating Emotions

Since 2020

Frequently Asked Questions – Délices de Simone

How can I view or manage my personal data?

To access or manage your personal data, simply log in to your customer area by clicking on “My Account.” Once logged in, you’ll be able to view, update, or delete your personal information in line with our privacy policy.


I’m having trouble ordering—do I need to enable cookies?

Yes, your browser needs to accept cookies for our ordering system to function correctly. Cookies help us remember your selections and ensure a smooth experience on our site.

Here’s how to enable cookies based on your browser:

Google Chrome

  1. Click the three-dot menu in the top-right corner.

  2. Select Settings > Privacy and Security.

  3. Click Cookies and other site data.

  4. Choose Allow all cookies or Block third-party cookies in Incognito.

Mozilla Firefox

  1. Click the menu icon and choose Settings.

  2. Go to Privacy & Security.

  3. Under Cookies and Site Data, select Standard or customize your settings to allow cookies.

Safari (Mac)

  1. Open Preferences from the Safari menu.

  2. Click on Privacy.

  3. Make sure “Block all cookies” is not selected.

Microsoft Edge

  1. Click on the three dots in the top-right.

  2. Choose Settings > Cookies and site permissions.

  3. Go to Manage and delete cookies and make sure cookies are enabled.

Why should I create an account?

Creating an account with Délices de Simone makes your experience smoother. You’ll be able to:

  • View and track your past orders

  • Save your favorite dishes for future visits

  • Receive invoices

  • Enjoy personalized updates (if you choose to subscribe)

We respect your privacy. Your personal information will never be shared or sold to third parties.


Is my payment information secure?

Absolutely. We use a secure payment system that encrypts your data using SSL technology. Our solution is compliant with the PCI DSS standards, ensuring safe storage and transfer of sensitive payment information.


I forgot my password — what now?

No worries. Just click on the “Forgot Password?” link on the login page, and we’ll send you a secure reset link to your email. It only takes a moment.


How do I unsubscribe from your newsletter?

If you’d prefer not to receive our emails, you can unsubscribe at any time:

  • Use the unsubscribe link at the bottom of any newsletter

  • Or log in to “My Account” and manage your preferences in the Newsletter section

We’ll be sad to see you go, but your inbox — your rules.

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